As a new client of our practice, you can expect our full attention to your pets’ needs. Our service will be provided with courtesy and respect.
When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available. Our retail area is catered to the species we see and you are welcome to browse it while you wait. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.
Usually a veterinary technician, and then veterinarian will see you and will take a history, and gather some data and next, examine your pet, answer your questions and plan further diagnostics or treatment as necessary. Should any medication be needed, you may helped by one of our knowledgable RVTs who can show you how best to administer the medications and will provide you with further educational information and answer routine wellness and care questions for you. Our client care specialists will handle billing and schedule any needed follow up.
We are excited to meet you and your human and animal family members!
How is Payment for Services Handled?
Payment is required at the time the hospital discharges your pet. The hospital accepts VISA, Mastercard, cash and debit card payments to cover the cost of treatment.
If you have pet insurance, you will be required to pay the bill in full at the time your pet is discharged, and the hospital will then sign any forms required for you to be reimbursed by your insurance company.